Privacy Policy — Al Taqadm Al‑Raqi Trading Company

Last Updated: 01 Oct 2025

1. Introduction

We at Al Taqadm Al‑Raqi Trading Company (“we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any other way.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: When you contact us, request a quote, or place an order, we may collect your name, email address, phone number, city, company name, and other contact details.
  • Message Content: We collect any information you provide in messages or inquiries (e.g., product interests, special requests).
  • Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, pages visited, and the time spent on our site. This data is typically collected automatically through cookies and similar technologies.
  • Cookies: Cookies are small text files stored on your device. We use cookies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage or disable cookies through your browser settings; however, certain features of the site may not function properly without cookies.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To respond to your inquiries, provide customer support, and process your quote requests or orders.
  • To communicate with you about our products, services, promotions, and updates, provided you have not opted out of such communications.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of others.

4. Legal Basis for Processing

Under the Saudi Personal Data Protection Law (PDPL) and other applicable laws, we process personal data on the basis of:

  • Your consent, which you provide when you submit your information via our forms.
  • The necessity of processing to perform a contract with you or to take steps at your request prior to entering into a contract.
  • Our legitimate interests in responding to your requests, improving our services, and ensuring the security of our website.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • Service Providers: We may engage third‑party service providers (such as email delivery services and website hosting companies) to perform tasks on our behalf. These providers have access to your personal information only as needed to perform their functions and are obligated to maintain the confidentiality of your data.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests (e.g., court orders, government inquiries).
  • Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or those of our customers or the public.

6. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on the applicable laws, you may have certain rights regarding your personal data, including the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete personal data.
  • Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
  • Restriction: Request that we restrict the processing of your personal data under certain circumstances.

To exercise these rights, please contact us at info@taqadmalraqi.com. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are intended for use by adults. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top of the policy and post the updated version on our website. Your continued use of the website after any changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Al Taqadm Al‑Raqi Trading Company
Email: info@taqadmalraqi.com